North Valley Nursing Center
The nursing staff here is exemplary. They know their stuff! They take pride in their work and their job and that shows every single day! Thank you Sheryl, Nancy, Rochelle, Cathy, Gabby Ester, and of course Marlene and to the other nurse I can’t remember your names thank you so much. To the CNA’s Angelica, Maria, Arman, Edgardo and all the other CNA’s that took care of my husband as if he were their own family member thank you, you gave me a sense of security that I didn’t always have to worry thank you! To all the custodians who took care of the room and kept it clean thank you. To the laundry person Kevin, thank you for always making sure I was ok. To the grounds keepers you are doing an awesome job keep it up. To Lisa pt, Carisa and Richard ot, thank you for your hard work and dedication you made a difference in my husbands life! To Roseanne the dietician in the kitchen, thank you for you care and dedication that you show in your prep to meet the needs of all your patients. To Lydia the activity director thank you for providing stimulating activities to your clients you make a difference. To Naga the DOCNA , thank you for you dedication and concern , you are a woman just like me! Lolo To Hrag and Mathew who worked so hard to make this whole thing work. Who had to endure the bureaucracy of kaiser not always giving the info needed to serve the patient, you guys did and awesome job. To all the business staff that I don’t know your names, thank you for always addressing me and giving me that daily smile! And to Dr. D you are awesome, thank you for being there for us and always giving us you honest thoughts on all my questions. Thank you is not enough, please keep up the good work as you are really making a difference in a difficult job!
Very pleasant. Considering the circumstances, everyone is very joyful. The food is very tasty. North Valley provided me with 24 hr nursing care and the nurses made sure my needs were met around the clock. I appreciate everyone doing their part to make sure my recovery process was smooth; beginning with my admission process, the continuous nursing care and rehab treatment, to discharge planning. I would recommend North Valley to anyone looking for a facility where their loved one can recover.
My dad been here for 1 year and still here and they really do take care of the their patients and the best thing is they have doctor coming on site 2 times a week. I been to a lot of place to see where is good but they do not have doctor on site. I am very happy that I chose this nursing facility.
It is never a “good thing” when a loved one is put in a position of needing care and rehabilitation from an ailment you wish never afflicted that loved one. But, we as a family are so grateful to the staff and community at North Valley Skilled Nursing Center. The care, and concern, for our Mother has been nothing short of remarkable. They have helped us through some tremendous challenges as best they can, have been communicative at every level, and have gone above and beyond to make sure that our Mother’s needs in the moment are met. This is a trying time for our family, but we feel thankful that our Mother went to North Valley for her care.
The people at North Valley are one of the most caring, loving and giving people I have met. They treat all their patients like their own and they make sure they provide not only care but also entertainment for their patients. They have great visiting hrs and patio area where you can spend time with your loved one. The building is remodeled and very clean. Most nursing homes I went to prior to this one smelled really bad where I wanted to run out. However North Valley is very clean and smells fresh. The doctors that are associate are also top of the line and highly skilled. I also love the fact that everyone is so diverse there and the staff can speak the language your loved one prefers. All in all I would recommend North Valley to my friends and family.
The nurses here are very responsive. They are very knowledgeable and caring. Carlos and Lisa from rehab would check my extremities and check my range of motion daily. Yadira from the activity department came to visit me daily. The housekeepers are doing a very good job at keeping the facility clean. North Valley is very clean, the people are helpful and everyone cares, and they all put their heart in what they do. I was able to recover and I’m very grateful for the staff here who I now consider friends.
Why North Valley Nursing Center?
Our mission is to inspire hope with our residents, team and guests through fantastic health outcomes and genuine hospitality.
S - Succeed as a team - We give the best care when we work together.
M - Memorable experience - We provide high-quality care that delights.
I - Integrity always - Even when it's hard, we do the right thing.
L - Love - We love our work, our residents and our team.
E - Everyone engaged - We all step up and take initiative.
1 - We are team players. Together, we set and achieve high goals and celebrate our successes.
2 - We take pride in creating and maintaining a clean and attractive environment and demonstrate our professionalism in how we speak, act and dress.
3 - We maintain safe work practices that protect our guests and each other from unnecessary harm.
4 - We view failures as opportunities to quickly learn and improve.
5 - We promote ongoing training and development of our team members.
RESIDENTS & GUESTS
6 - Everyone we interact with is our "guest."
7 - We go above and beyond to delight our guests and fellow team members.
8 - We listen to our guests and follow our communication etiquette. Two ears and one mouth. Use them proportionally.
9 - We strive to contribute to the long-term health and well-being of our residents.